WhatsApp Business
The front desk your guests already have installed.
In most of the world, guests do not email; they message. Qontaktly gives your property a dedicated WhatsApp Business connection where every chat lands in the same inbox as Booking.com messages, email, and web chat, and the AI concierge can answer, book a room, and take payment without you touching your phone.
How it works
- 1
Go to Channels, Add Inbox, WhatsApp and follow the wizard; all you need is the phone number you use for WhatsApp Business.
- 2
Scan the QR code with that phone to link the number to your property.
- 3
Every message to that number now lands in your Qontaktly inbox, with the guest's reservation shown right beside the conversation.
What you get
Bookings closed inside the chat
A guest asks about this weekend; the AI concierge quotes live availability, holds the room, and sends a payment link in the same thread. Paid means confirmed, and the dates close on every OTA in seconds.
Arrival messages on autopilot
Confirmations, check in instructions, door codes, and payment reminders go out on WhatsApp automatically at the right moment. You stop typing the same three messages fifty times a month.
One inbox for the whole team
Front desk and managers share the same conversation view with the full history, so guests never repeat themselves because a shift changed. Hand any chat from the AI to a human with one click.
Frequently asked questions
Do I need a new phone number?
No. You connect the WhatsApp Business number you already use, and your existing chats keep working. Many properties later add a second number just for the AI concierge, but it is optional.
Can I switch the AI off for certain conversations?
Yes. The AI concierge can be paused per conversation or disabled entirely; your team then replies by hand from the same inbox.
Other integrations
Booking.com
Sync rates, availability, and reservations with Booking.com in seconds. No double bookings, no commission surprises, no manual entry.
Airbnb
Sync your Airbnb listings with Qontaktly. One calendar, one inbox, one dashboard, no juggling.
Agoda
Southeast Asia's largest OTA. Qontaktly keeps your Agoda rates, availability, and bookings in perfect sync.
Expedia
Expedia Partner Central, integrated. List on Expedia, Hotels.com, VRBO, and Wotif from a single connection.
Google Hotels
Show up in Google Travel search results. Direct booking, zero commission, maximum visibility.
Stripe
Take card payments in 135+ currencies with your own Stripe account. Deposits, payment links, and refunds, straight from the reservation.
Traveloka
Southeast Asia's homegrown travel giant. Sync rates, availability, and reservations with Traveloka automatically.
Hostelworld
The OTA where backpackers actually book. Bed level inventory synced between Hostelworld and every other channel.