AI concierge
It books the room. It never makes one up.
A true agent, not a chatbot. It answers on WhatsApp, your website, your booking page, and the guest portal; checks your live availability and real rates; books the room and takes payment right in the conversation, so a guest is never promised a room or a price you cannot honor. And a router matches every message to the right lane: fast for quick answers, reasoning for complex threads, expert for the moments where every word matters.
What you get with Agentic AI Concierge
The AI agent that books the room and takes the payment.
Books the room, not just the chat
When a guest is ready, the agent checks your live availability and real rates, creates the reservation, and collects payment right in the conversation, with no staff online. The booking is tagged so you can see exactly what the agent drove.
Never oversells, never invents a rate
Every quote comes from your live availability, and the booking is repriced on our servers before it goes through, so a made up or low balled price cannot book. If two guests grab the last room at once, only one booking lands; the other rolls back cleanly.
Completes the sale while it talks
Extras, meals, and stay extensions are offered and charged mid conversation, in the same thread. The airport pickup, the late checkout, the room upgrade: the agent sells them and takes the payment, so every conversation can end in revenue, not a link to somewhere else.
Three lanes, one agent
Qontaktly matches every guest message to the right lane automatically. Simple check in questions get answers in milliseconds on the fast lane; longer refund threads move to the reasoning lane; VIP flags and sensitive conversations route to the expert lane on the Signature plan.
Knowledge base, built on yours
Upload your FAQ, house rules, menu, and local guides. The agent only answers from your content. If it does not know, it says so and hands off to a human; never invents an answer.
Speaks and listens
Guests send voice notes; the agent understands them and can reply with a voice note of its own, in the guest's language. Turn it on per property when you want your front desk to talk, not just type.
Remembers your guests
Preferences, past requests, and context follow the guest across conversations and stays. Returning guests get greeted like regulars, not strangers, and your team inherits the full history on handoff.
Multilingual by default
English, Spanish, French, German, Portuguese, Bahasa Indonesia, Thai, Tagalog, Mandarin, and dozens more. The agent replies in whatever language the guest wrote in.
Human handoff on every complaint
Automatic escalation when the guest mentions refund, complaint, accessibility, or security. A human team member picks up the conversation with full context and history.
Spend caps with live reply estimates
Each tier includes a monthly compute budget plus a live reply estimate that recalculates daily from your property's actual routing mix. You always know how many replies are left in the tank.
Who uses it
- Booking a two night stay for a guest on WhatsApp, start to finish, while the front desk sleeps
- Selling a late checkout and an airport pickup in the same conversation, paid in the chat
- Answering 'what time is check in?' at 3 AM without waking up staff
- Sending parking and airport pickup directions in the guest's own language automatically
- Escalating a guest complaint to the duty manager with full conversation history
Frequently asked questions
Can the AI actually book a room, or does it just answer questions?
It books. On the Plus and Signature plans the concierge checks your live availability and real rates, then creates the reservation right in the conversation, with no human in the loop. It is repriced on our servers and locks a room per night, so it cannot oversell or book a made up price. Payments are collected in the chat or the guest portal, and anything sensitive is handed to your team.
What makes this agentic AI rather than a chatbot?
A chatbot answers questions and hands you a link. An agent finishes the job. Ours checks live availability, quotes real rates, creates the reservation, collects payment, sells extras and extensions, orders food, and escalates to your team when it should, all inside the conversation. It also runs on rails: every price is verified server side before anything books, and every action is logged so you can audit exactly what it did.
Which AI powers the agent?
Qontaktly runs on frontier AI tuned safety first, wrapped in our own hospitality reasoning layer: guardrails, live rate verification, guest memory, and a router that matches every message to the right lane. The model is the engine; the agent is ours. What you should judge is behavior: it refuses to invent answers it does not have, and everything it promises is checked against your live availability before it reaches the guest.
What is in each AI tier?
The AI concierge is included in every plan. Essential includes $50 of AI compute, roughly 10,000 guest replies a month on the fast and reasoning lanes. Plus includes $100 of compute, around 20,000 replies, with the transactional agent that books rooms and sells upsells in the conversation, plus payments in the chat and guest portal. Signature includes $300 of compute, 60,000 or more replies, plus the expert lane for sensitive conversations, per property prompt fine tuning, and the full agent and extras marketplace.
What does 'spend cap with reply estimate' mean?
Each tier has an AI compute budget in USD. Your dashboard shows a live reply estimate calculated from your property's actual routing mix, recalculated daily. No surprises at month end; if you are running low, we tell you in advance so you can upgrade or throttle.
Does the AI invent answers?
No. The agent only replies from your uploaded knowledge base and live reservation context. If the question is outside that scope, it says so and hands the conversation to a human.
Can I turn off the AI on specific channels?
Yes. Enable the AI on WhatsApp, email, web chat, and the booking engine independently. Many properties start with WhatsApp only, then expand once they trust it.