True agentic AI, not another chatbot
Other hotel AI answers questions. Ours closes the booking.
Qontaktly's agent checks your live availability, quotes real rates, books the room, and takes payment right in the conversation. Then it sells the airport pickup. No human in the loop, no redirect to a booking form, no guest left waiting until morning.
The difference in one sentence
Chatbots answer questions. Your agent completes the sale.
Every hotel platform now claims AI. Look closer and most of it drafts replies for staff to approve, or answers questions and then drops your guest at a booking form to start over. Qontaktly's agent holds the whole conversation and finishes the job: quote, book, charge, upsell, all in the thread the guest already opened.
It books and charges in the chat
When a guest is ready, the agent checks your live availability, verifies the rate on our servers, creates the reservation, and collects payment without leaving the conversation. Web chat and the guest portal take cards inline; WhatsApp and email guests get a secure payment link in the same thread.
- Every quote comes from live availability; it cannot promise a room you do not have
- Every price is repriced server side before anything books; a made up rate cannot go through
- If two guests race for the last room, one booking lands and the other rolls back cleanly
It sells while it talks
Extras, meals, and stay extensions are offered and charged mid conversation. The agent knows what your property sells, prices everything server side, and takes the payment on the spot, so the late checkout and the island tour stop being things guests forget to ask for.
- Airport pickups, tours, and spa sessions sold in the thread, paid in the thread
- Stay extensions quoted from live availability and settled before checkout
- Food orders taken in chat and confirmed to the kitchen once payment lands
It speaks and listens
Guests do not always type. Send the agent a voice note in Bahasa Indonesia, Polish, or Mandarin, and it understands, answers, and can reply with a voice note of its own in the same language. Turn it on per property when you want your front desk to talk, not just type.
Every channel, one agent
WhatsApp, your website chat, your booking page, the guest portal, and email all reach the same agent with the same memory. A guest who asked about parking on WhatsApp does not repeat themselves in the portal, and your team sees one thread, not five.
- One conversation history across channels, with guest preferences remembered between stays
- Escalation to a human with full context whenever refunds, complaints, or judgment calls appear
- Your team takes over any thread with one click; the agent stays quiet until you hand it back
Guests who ask an outside AI assistant to plan their trip can book with you too. See the booking MCP for agents
Autonomy on rails
An agent that moves money has to be engineered like it moves money. Ours answers only from your knowledge base and live reservation data, refuses what it does not know, screens for prompt attacks before a message ever reaches the model, and runs under a hard monthly spend cap you control.
Answers come from your content and your live data, never from imagination
Jailbreak and phishing screening sits in front of every channel
Hard spend caps with a live reply estimate, recalculated daily
Every action is logged, so you can audit exactly what the agent did and when
What that looks like in numbers
24/7
the agent answers, books, and charges while your front desk sleeps
2%
platform fee on direct card bookings, versus the 15 to 25% the OTAs take
Never
oversold: every booking locks a room per night or rolls back cleanly
Every plan
includes the agent; higher tiers add the transactional and expert lanes
Agentic AI, answered
What does agentic AI mean for a hotel?
It means the AI does not stop at answering. An agent takes actions: it checks availability, creates reservations, collects payment, sells extras, extends stays, and escalates to your team when a human should decide. If the AI you are evaluating cannot complete a booking with payment on its own, it is a chatbot with a thesaurus.
Is it safe to let an AI book rooms and take payments?
Safer than doing it tired at 2 AM. Every price the agent quotes is verified server side before anything books, inventory is locked per night so it cannot oversell, payments run through the same gateways as your booking page, and every action is logged. Anything sensitive, refunds, complaints, special cases, goes to your team with full context.
Which channels does the agent work on?
WhatsApp, your website chat widget, your direct booking page, the guest portal, and email. Payment happens inline where the channel allows it (web chat and the portal) and by secure link where it does not (WhatsApp, email). You can enable the agent per channel and start with just one.
Put a closer on the night shift.
Start a 14 day trial and watch the agent book its first room, or get a live demo and see the whole platform.